FAQs

Frequently Asked Questions (FAQs)

Do you clean jewelry?

Yes! You can fill out a form here or send as an inquiring email to support@newportjewelers.com.

Do you offer watch repair?

Yes! You can fill out a form here or send as an inquiring email to support@newportjewelers.com.

Is it possible to create a ring online?

Yes. Using our Custom Ring Builder feature (Coming Soon!), you can choose a diamond and a setting online and see how your completed ring will look. We put thousands of diamonds and hundreds of settings at your fingertips. Once you’ve found “the one,” our expert craftsmen will place your diamond in the setting you’ve chosen and send the completed ring on its way to you.

I have a unique ring design that you don’t seem to sell and your ring builder doesn’t seem to make it. What should I do?

If you are interested in creating a custom piece of jewelry, please send us an email to support@newportjewelers.com or visit the Contact Us to send us an email. Just because it isn’t available doesn’t mean that we are not able to make it. Whatever your design is, whatever your budget is, our expert jewelers are here to meet your needs.

What determines the price of a diamond?

A diamond’s value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the Diamond Education.

How do I care for my diamond jewelry?

Regular cleaning of diamond jewelry is essential to maintain shine and brilliance of diamonds. On wearing them, they get dirty as you use various skin and body care regimen such as soaps, lotions and even natural oils produced by our skin. Even when you are not wearing them, they collect dust. You can clean your diamonds at home by your own by using water and soap or jewelry cleaners. You can also visit a professional jeweler, where they will also check security of the settings. Diamond jewelry should be stored individually in a soft cloth pouch to ensure that a diamond should not scratch other diamonds or other jewelry. Diamonds and settings are prone to scratching and scruffs. You should not wear any type of diamond jewelry while doing heavy work. Avoid chemicals such as chlorine bleach, hair spray, or other chemicals because they can negatively hurt the mounting.

What are some ways I can customize jewelry?

If you’re asking this question, honestly there’s not enough diamonds on there. Here, at Newport Jewelers, you’re covered.
-Rings? Add diamonds
-Watches? Add diamonds
-Starbucks plastic cup? Add a little more diamonds
-Car? You know it- DIAMONDS
-This list can go on forever.

What custom jewelry can I make at Newport Jewelers?

From rings and bracelets to pendants and earring sets, a Master Jeweler will help you create your custom piece.

How should I get my finger sized?

If you are in Southern California, you may come by our show room to get sized. If not, you can inquire any local jewelry store if they offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside).